Customer policies & notices

KENLIFE LIMITED
KENLIFE RESORTS
Customer Terms, Booking, Cancellation, Refund and No-Show Policy
Policy Code: KL-CUS-TERM-001
Effective Date: 17 August 2026

1. PURPOSE
These terms explain the main conditions for customer accounts, food and product orders, event/venue enquiries and bookings, payments, cancellations, refunds, conduct and service delivery at Kenlife Resorts. Specific quotations, event contracts or package terms may add to these terms.

2. CUSTOMER ACCOUNT
Customers should provide accurate contact and booking information and keep account access secure. A customer account is personal unless the customer is acting as an authorized representative of an approved corporate profile.

3. ORDERS
An online order is submitted when the customer completes checkout. Availability, preparation time and fulfilment may depend on branch operations. Kenlife may contact the customer where an item is unavailable or clarification is needed.

4. PAYMENTS
Payments must use official Kenlife channels shown in the system, invoice, receipt or authorized communication. Customers should not send company payments to a staff member's personal number or account.

5. BOOKINGS AND EVENTS
An enquiry or booking request is not necessarily confirmed until the required quotation/offer, deposit/payment and Kenlife confirmation steps are completed. Event details, capacity, timing and special requirements should be confirmed before delivery.

6. PUBLIC AND PRIVATE EVENTS
Private is the default for eligible event bookings. If a customer explicitly selects Public, Kenlife may, after confirmation, publish approved event title, date, venue and public description in Kenlife's public event feed and approved social channels. Private contact details and internal requirements remain private.

7. CANCELLATION, REFUNDS AND NO-SHOWS
Cancellation, refund and no-show treatment depends on the relevant order, package, quotation, deposit terms, preparation already undertaken, third-party commitments and applicable law. Where a specific quotation or contract states a cancellation schedule, that schedule applies. Kenlife shall record approved refunds and should return money through an approved channel.

8. FOOD AND ALLERGEN INFORMATION
Customers should communicate material allergies, dietary requirements or medical concerns before service. Kenlife will take reasonable operational care but customers should ask for current ingredient information where an allergy is serious.

9. ALCOHOL
Alcohol sales and service are subject to age and responsible-service requirements. Kenlife may refuse an alcohol sale or service where age eligibility, intoxication, safety or licensing requirements are not satisfied.

10. GUEST CONDUCT
Customers and guests must follow the Guest Admission and Conduct Policy, safety instructions and lawful management directions. Kenlife may refuse or discontinue service where conduct creates safety, harassment, fraud, property or serious disruption risk.

11. DAMAGE AND LOSS
A customer may be responsible for damage caused by the customer or persons under the customer's booking where lawfully established. Lost property is handled under Kenlife's Lost and Found process.

12. PRIVACY
Customer information is handled under Kenlife privacy and confidentiality controls. Public-event publication and optional media use require the applicable choice or consent.

13. COMPLAINTS
Customers may contact a supervisor, manager, office, official phone/email or approved digital channel. Safety, harassment or privacy complaints may be escalated through protected channels.

14. ACCEPTANCE
By submitting an order or booking after being shown these terms, the customer confirms acceptance of the version presented for that transaction.

KENLIFE LIMITED
KENLIFE RESORTS
Customer and Event Photography, Publicity and Public-Event Consent
Policy Code: KL-CUS-MEDIA-001
Effective Date: 17 August 2026

1. PURPOSE
This consent record separates optional publicity/media choices from ordinary customer service. Customers do not need to agree to optional promotional photography merely to buy food, make a private booking or use Kenlife services.

2. PUBLIC EVENT CHOICE
For eligible event bookings the customer may choose Private or Public. Private is the default. A Public choice authorizes Kenlife, after booking confirmation, to publish the approved event title, event date/time, venue and public description in Kenlife's public event feed and authorized social channels. Private requirements, contact information, payment information and internal notes are not part of the public listing.

3. IDENTIFIABLE PHOTOGRAPHY OR VIDEO
Where Kenlife wishes to feature identifiable customers, speakers, performers or guests for promotional content beyond ordinary crowd/incidental event context, the appropriate consent should be recorded. Children require additional parent/guardian or organizer safeguards.

4. PURPOSES
Approved content may be used on Kenlife's website, social media, event promotion, brochures, posters, internal history or related hospitality marketing only within the recorded consent scope.

5. RESTRICTIONS
A customer may state reasonable restrictions, for example no close-up images, no child images, no name, no live posting, or use only for the specified event.

6. WITHDRAWAL
A customer may request withdrawal for future controlled use. Kenlife shall take reasonable steps for content it controls, recognizing that printed, archived or third-party-shared material may not always be fully recoverable.

7. SAFETY AND DIGNITY
Kenlife shall not knowingly use customer images in a false, humiliating, unsafe, discriminatory or misleading manner.

8. RECORD
KeDOS shall store the consent version, scope, restrictions, date and withdrawal status separately from mandatory customer terms.