These are the customer-facing rules that apply when creating an account, ordering food/products, reserving a stay or event, joining eligible programmes or using Kenlife facilities. Internal staff control procedures are not imposed on customers.
KENLIFE LIMITED
KENLIFE RESORTS
Customer and Event Photography, Publicity and Public-Event Consent
Policy Code: KL-CUS-MEDIA-001
Effective Date: 17 August 2026
1. PURPOSE
This consent record separates optional publicity/media choices from ordinary customer service. Customers do not need to agree to optional promotional photography merely to buy food, make a private booking or use Kenlife services.
2. PUBLIC EVENT CHOICE
For eligible event bookings the customer may choose Private or Public. Private is the default. A Public choice authorizes Kenlife, after booking confirmation, to publish the approved event title, event date/time, venue and public description in Kenlife's public event feed and authorized social channels. Private requirements, contact information, payment information and internal notes are not part of the public listing.
3. IDENTIFIABLE PHOTOGRAPHY OR VIDEO
Where Kenlife wishes to feature identifiable customers, speakers, performers or guests for promotional content beyond ordinary crowd/incidental event context, the appropriate consent should be recorded. Children require additional parent/guardian or organizer safeguards.
4. PURPOSES
Approved content may be used on Kenlife's website, social media, event promotion, brochures, posters, internal history or related hospitality marketing only within the recorded consent scope.
5. RESTRICTIONS
A customer may state reasonable restrictions, for example no close-up images, no child images, no name, no live posting, or use only for the specified event.
6. WITHDRAWAL
A customer may request withdrawal for future controlled use. Kenlife shall take reasonable steps for content it controls, recognizing that printed, archived or third-party-shared material may not always be fully recoverable.
7. SAFETY AND DIGNITY
Kenlife shall not knowingly use customer images in a false, humiliating, unsafe, discriminatory or misleading manner.
8. RECORD
KeDOS shall store the consent version, scope, restrictions, date and withdrawal status separately from mandatory customer terms.
Guests should respect staff, other guests, children, property, safety instructions, payment procedures, approved access areas and management directions. Kenlife may refuse or discontinue service where conduct creates a material safety, harassment, fraud, property or disruption risk.
Read full Guest Policy ↗Use facilities responsibly, supervise children under your care, avoid restricted areas, report accidents/hazards promptly and cooperate with emergency or safety instructions.
Read safety policy ↗Report missing items promptly and provide identifying information. Found items should be handed to Kenlife reception, security or management. Claimants may be asked for reasonable proof of ownership before release.
Read Lost & Found policy ↗Kenlife separates service information from optional marketing/media consent, limits access by role and records privacy choices and material disclosures. Read the public Privacy Policy for the current notice.
Privacy Policy ↗Approved AI may help draft, classify or recommend. Consequential decisions such as payment approvals, staff discipline, supplier sanctions or guest bans remain subject to accountable human review.
Policy & AI FAQs ↗